Merchandise cannot be returned without an authorization
number. Shipments not having prior approval will not be
All returns must contain the unused portion of the product,
when applicable. Empty bottles will not be accepted, except
with prior approval.
Any shipment returned for credit or exchange must be returned
by traceable means, freight pre-paid, within 30 days after
receipt of shipment.
Return authorization number must be clearly marked on the
outside of the package.
All shortages must be reported within 10 (ten) days of
Check number of items delivered against the quantity shown
on your invoice (be sure to check the back-ordered column
first if something is missing). Also, empty the package
for any product that may be buried in the packing material.
If there is a discrepancy, contact firstname.lastname@example.org
For Your Protection
The carrier who delivers merchandise to your door is responsible
for loss and damages. Acceptance of shipment from the transportation
company is acknowledgement that the articles delivered
to you are in good condition and properly packed. Here
is how you should handle damaged products and shortages
- Have delivery person note on freight bill the nature
and extent of damages.
- Do not destroy packing materials until the shipment
is inspected or you are otherwise instructed.
- Send email to email@example.com,
Customer Service if a product has been damaged.
These procedures are necessary to ensure that you, the
customer, are given proper credit, products are not lost
and confusion is avoided.