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Return Policy For domestic customers

Returns
Merchandise cannot be returned without an authorization number. Shipments not having prior approval will not be accepted.

All returns must contain the unused portion of the product, when applicable. Empty bottles will not be accepted, except with prior approval.

Any shipment returned for credit or exchange must be returned by traceable means, freight pre-paid, within 30 days after receipt of shipment.

Return authorization number must be clearly marked on the outside of the package.

Shortages
All shortages must be reported within 10 (ten) days of shipping.

Check number of items delivered against the quantity shown on your invoice (be sure to check the back-ordered column first if something is missing). Also, empty the package for any product that may be buried in the packing material.

If there is a discrepancy, contact shortage@gurusgarden.com Customer Service immediately.

For Your Protection
The carrier who delivers merchandise to your door is responsible for loss and damages. Acceptance of shipment from the transportation company is acknowledgement that the articles delivered to you are in good condition and properly packed. Here is how you should handle damaged products and shortages

Damage
  1. Have delivery person note on freight bill the nature and extent of damages.
  2. Do not destroy packing materials until the shipment is inspected or you are otherwise instructed.
  3. Send email to damage@gurusgarden.com,  Customer Service if a product has been damaged.
These procedures are necessary to ensure that you, the customer, are given proper credit, products are not lost and confusion is avoided.